Freshsales is a customer relationship management (CRM) software that caters to businesses of all sizes. It streamlines the sales process by offering lead scoring, email tracking, and sales pipeline management in a single platform. Freshsales provides a 360-degree view of customers, centralizing communication and customer information. It features an AI-based lead scoring system, which prioritizes potential customers based on their interaction levels. The tool includes an intuitive sales pipeline that visually tracks customer journeys from lead to conversion. It also offers customizable reports and analytics for data-driven decision-making. Freshsales integrates with various third-party applications, enhancing its functionality. Its user-friendly interface ensures ease of use, making CRM processes accessible to everyone. Freshsales is an effective solution for managing sales and customer relationships efficiently.