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Sprinklr Service

The Leading AI-Powered CCaaS Platform

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Sprinklr Service Overview

Sprinklr Service is a modern customer care platform designed to manage customer interactions across various digital channels. It centralizes communication from social media, messaging apps, email, and web chat into one unified dashboard. This tool enables efficient handling of customer inquiries and feedback. Features include automated responses to common questions, which helps in quick resolution of customer issues. It also offers sentiment analysis, identifying and categorizing customer emotions for better engagement. Analytics and reporting capabilities provide insights into customer service performance and trends. Sprinklr Service supports collaboration among team members, facilitating seamless handling of complex queries. The platform aims to streamline customer service operations, ensuring a consistent and responsive experience for customers across all digital platforms.

Sprinklr Service screenshot & Video

Contact Details

  • Sprinklr
  • 2009
  • United States
  • 1000+

Support

  • 24x7 Support
  • Email
  • Knowledge Base

Training

  • In-person
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Chinese, English, French, German, Japanese, Korean, Portuguese, Spanish

Industries

Financial Services, Hospitality, Leisure & Travel, Retail, Telecommunications

Sprinklr Service Features

  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis
  • Trend Analysis
  • Survey/Poll Management
  • Data Visualization
  • Reporting/Analytics
  • Chat/Messaging
  • CRM
  • Feedback Management
  • Customer Segmentation
  • Customer Database
  • SMS Messaging
  • Visual Analytics
  • Email Management
  • Engagement Tracking
  • Multi-Channel Communication
  • Complaint Monitoring
  • Customer Experience Management
  • Sentiment Analysis
  • Performance Metrics
  • Social Media Integration
  • Customer Journey Mapping
  • NPS Survey
  • CES Survey
  • CSAT Survey

Sprinklr Service Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 30 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment
  • Quote Based
Pricing Page   Trail Page   Demo Page  

Plans & Packages

SELF-SERVE

$249 Per Month

Sprinklr Service FAQ's

  • No, Sprinklr Service does not offer a free version.

  • Yes, Sprinklr Service offers a free trial.

  • No, Credit Card details are not required for the Sprinklr Service trial.

  • Sprinklr Service offers the following pricing plans & packages:

    Starting Plan:

    $249 Per Month

  • Sprinklr Service supports the following payment frequencies:

    • Monthly Payment , Quote Based

  • No, Sprinklr Service does not offer an API.

  • Sprinklr Service offers support with the following options:
    • 27x7 Support , Email , Knowledge Base

  • Sprinklr Service offers training with the following options:
    • In-person , Documentation

  • Sprinklr Service supports the following languages:
    • German , English , French , Japanese , Korean , Portuguese , Spanish , Chinese (Simplified)

  • Following are the typical users of the Sprinklr Service:
    • Midsize-Business , Large-Enterprise-Business

  • Sprinklr Service supports the following deployment:
    • Cloud Hosted

  • Sprinklr Service supports the following mobile devices:
    • Web-Based , iPhone , Android