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Spiceworks Cloud Help Desk

Cloud Based Help Desk Software

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Spiceworks Cloud Help Desk Overview

Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ticketing interface simplifies the process of submitting and managing support requests. Additionally, Spiceworks integrates seamlessly with email to provide an easy way for users to create and update tickets. It also offers real-time reporting tools and gives insights into help desk performance and workload. Importantly, it's free to use, which makes it an ideal choice for small to medium-sized businesses looking for a cost-effective IT support solution.

Spiceworks Cloud Help Desk screenshot & Video

Contact Details

  • Ziff Davis
  • 2006
  • United States
  • 101-500

Support

  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Mac
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Computer & Network Security, Information Technology & Services

Spiceworks Cloud Help Desk Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

Spiceworks Cloud Help Desk Pricing

Pricing Type

  • Free

Preferred Currency

  • NA

Free Trial

  • NA

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Spiceworks Cloud Help Desk FAQ's

  • No, Spiceworks Cloud Help Desk does not offer a free version.

  • No, Spiceworks Cloud Help Desk does not offer any free trial.

  • No, Credit Card details are not required for the Spiceworks Cloud Help Desk trial.

  • No, Spiceworks Cloud Help Desk does not offer an API.

  • Spiceworks Cloud Help Desk offers support with the following options:
    • Chat , Knowledge Base

  • Spiceworks Cloud Help Desk offers training with the following options:
    • In-person , Webinar , Documentation

  • Spiceworks Cloud Help Desk supports the following languages:
    • English , German

  • Following are the typical users of the Spiceworks Cloud Help Desk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Spiceworks Cloud Help Desk supports the following deployment:
    • Cloud Hosted , On Premises

  • Spiceworks Cloud Help Desk supports the following mobile devices:
    • Web-Based , iPhone , Android , Windows , Linux