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Jira Service Management

A new take on ITSM software

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Jira Service Management Overview

Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilitating easy submission and tracking of service requests. It also provides a knowledge base for self-service solutions, reducing repetitive inquiries. Real-time reporting and analytics are included, offering insights into team performance and service metrics. Additionally, Jira Service Management supports automation rules to handle routine tasks, enhancing productivity. Its user-friendly interface simplifies the process of managing IT services and customer support, aiming to improve overall service quality.

Jira Service Management screenshot & Video

Contact Details

  • Atlassian
  • 2013
  • Australia
  • 1000+

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

Jira Service Management Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Routing
  • Multi-Channel Communication
  • Case Management
  • Issue Tracking
  • Activity Dashboard
  • Email Templates
  • Prioritization
  • Customer Service Analytics
  • Forms Management
  • Knowledge Base Management
  • Access Controls/Permissions
  • Feedback Management
  • Chat/Messaging
  • Real Time Notifications
  • Customer Complaint Tracking
  • Self Service Portal
  • Social Media Integration
  • Support Ticket Management
  • Interaction Tracking
  • Survey/Poll Management
  • Email Management
  • Alerts/Escalation
  • Live Chat
  • Collaboration Tools
  • Canned Responses
  • SLA Management
  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Change Management
  • SLA Management
  • Activity Tracking
  • Knowledge Management
  • Dashboard
  • Audit Management
  • Self Service Portal
  • Patch Management
  • Capacity Management
  • Configuration Management
  • License Management
  • Alerts/Notifications
  • Inventory Management
  • Compliance Management
  • Remote Access/Control
  • Server Monitoring
  • Event Logs
  • Task Management
  • Incident Management
  • SSL Security
  • Audit Trail
  • Access Controls/Permissions
  • Ticket Management
  • Maintenance Scheduling
  • Chat/Messaging
  • Issue Auditing
  • IT Asset Tracking
  • IT Risk Management
  • Network Security

Jira Service Management Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 30 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment
Pricing Page   Trail Page  

Plans & Packages

Standard

$17.65 Per Month

Premium

$44.27 Per Month

Jira Service Management FAQ's

  • No, Jira Service Management does not offer a free version.

  • Yes, Jira Service Management offers a free trial.

  • No, Credit Card details are not required for the Jira Service Management trial.

  • Jira Service Management offers the following pricing plans & packages:

    Starting Plan:

    $17.65 Per Month

    $44.27 Per Month

  • Jira Service Management supports the following payment frequencies:

    • Monthly Payment

  • Yes, Jira Service Management offers an API.

  • Jira Service Management offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • Jira Service Management offers training with the following options:
    • Webinar , Documentation

  • Jira Service Management supports the following languages:
    • English

  • Following are the typical users of the Jira Service Management:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Jira Service Management supports the following deployment:
    • Cloud Hosted , On Premises

  • Jira Service Management supports the following mobile devices:
    • Web-Based , iPhone , Android , Windows , Linux