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SolarWinds Service Desk

A cloud-based and AI-powered IT service management (ITSM) platform.

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SolarWinds Service Desk Overview

SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages company hardware and software, ensuring optimal resource utilization. Its intuitive interface ensures easy adoption, while customizable dashboards provide quick insights into IT performance metrics. The software also includes a knowledge base for self-service solutions, reducing repetitive queries. Moreover, it's scalable, catering to both small and large organizations, and promotes collaboration among IT teams for better service delivery.

SolarWinds Service Desk screenshot & Video

Contact Details

  • SolarWinds
  • 1999
  • United States
  • 1000+

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • In-person
  • Live Online
  • Webinar
  • Documentation
  • Videos

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android
  • Mac

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Chinese, English, French, German, Japanese, Korean, Portuguese, Spanish

Industries

Education Management, Information Technology & Services, Public Sector

SolarWinds Service Desk Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

SolarWinds Service Desk Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • 30 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

SolarWinds Service Desk FAQ's

  • No, SolarWinds Service Desk does not offer a free version.

  • Yes, SolarWinds Service Desk offers a free trial.

  • No, Credit Card details are not required for the SolarWinds Service Desk trial.

  • Yes, SolarWinds Service Desk offers an API.

  • SolarWinds Service Desk offers support with the following options:
    • 27x7 Support , Email , Phone , Chat , Knowledge Base

  • SolarWinds Service Desk offers training with the following options:
    • In-person , Webinar , Documentation

  • SolarWinds Service Desk supports the following languages:
    • Chinese (Simplified) , Chinese (Traditional) , English , French , German , Japanese , Korean , Portuguese , Spanish

  • Following are the typical users of the SolarWinds Service Desk:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • SolarWinds Service Desk supports the following deployment:
    • Cloud Hosted

  • SolarWinds Service Desk supports the following mobile devices:
    • Web-Based , iPhone , Android