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ManageEngine ServiceDesk Plus

Design, automate, deliver, and manage critical IT and business services

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ManageEngine ServiceDesk Plus Overview

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offering efficiency gains and freeing up time for strategic initiatives. With an integrated knowledge base, it allows for collaborative problem-solving and faster issue resolution. ManageEngine ServiceDesk Plus can adapt to your specific requirements, offering flexibility for managing various IT environments. Its mobile-friendly design ensures accessibility on the go, providing convenience and productivity. ServiceDesk Plus is a comprehensive solution that can significantly improve your IT support capabilities.

ManageEngine ServiceDesk Plus screenshot & Video

Contact Details

  • ManageEngine
  • 2002
  • United States
  • 1000+

Support

  • 24x7 Support
  • Email
  • Phone
  • Chat

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Deployment Type
  • Web-Based
  • iPhone
  • Android
  • Windows
  • Linux

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Arabic, Chinese, Danish, Dutch, English, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Serbian, Spanish, Swedish, Vietnamese

Industries

Information Technology & Services

ManageEngine ServiceDesk Plus Features

  • Cataloging/Categorization
  • Knowledge Base Management
  • Single Sign On
  • Communication Management
  • SSL Security
  • Text Editing
  • Activity Tracking
  • Social Media Integration
  • Access Controls/Permissions
  • Decision Support
  • Document Management
  • Collaboration Tools
  • Drag & Drop
  • Live Chat
  • Surveys & Feedback
  • Self Service Portal
  • Alerts/Notifications
  • Full Text Search
  • Commenting/Notes
  • Discussions/Forums
  • Tagging
  • Widgets
  • Content Management
  • Content Library
  • Multi-Language
  • Calendar Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring
  • Issue Scheduling
  • Customizable Reports
  • Real Time Notifications
  • Chat/Messaging
  • Help Desk Management
  • Assignment Management
  • Task Management
  • Collaboration Tools
  • Role-Based Permissions
  • Commenting/Notes
  • Ticket Management
  • Alerts/Notifications
  • Projections
  • Multi-Channel Communication
  • Recurring Issues
  • Issue Tracking
  • Knowledge Base Management
  • Email Management
  • Support Ticket Tracking
  • Monitoring
  • Project Management
  • Issue Auditing
  • Prioritization
  • Task Progress Tracking
  • Self Service Portal
  • Surveys & Feedback
  • SLA Management

ManageEngine ServiceDesk Plus Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • NA

Payment Frequency

  • Quote Based
Pricing Page   Trail Page   Demo Page  

ManageEngine ServiceDesk Plus FAQ's

  • No, ManageEngine ServiceDesk Plus does not offer a free version.

  • Yes, ManageEngine ServiceDesk Plus offers a free trial.

  • No, Credit Card details are not required for the ManageEngine ServiceDesk Plus trial.

  • ManageEngine ServiceDesk Plus supports the following payment frequencies:

    • Quote Based

  • Yes, ManageEngine ServiceDesk Plus offers an API.

  • ManageEngine ServiceDesk Plus offers support with the following options:
    • 27x7 Support , Email , Phone , Chat

  • ManageEngine ServiceDesk Plus offers training with the following options:
    • In-person , Webinar , Documentation

  • ManageEngine ServiceDesk Plus supports the following languages:
    • Arabic , Chinese (Simplified) , Chinese (Traditional) , Danish , Dutch , English , Finnish , French , German , Italian , Japanese , Norwegian (Bokmal) , Polish , Portuguese , Russian , Spanish , Swedish , Turkish

  • Following are the typical users of the ManageEngine ServiceDesk Plus:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • ManageEngine ServiceDesk Plus supports the following deployment:
    • Cloud Hosted , On Premises

  • ManageEngine ServiceDesk Plus supports the following mobile devices:
    • Web-Based , iPhone , Android , Windows , Linux