Does Freshdesk offer a free version?

Yes, Freshdesk offers a free version.

Does Freshdesk offer a free trial?

Yes, Freshdesk offers a free trial.

Are Credit Card details required for the Freshdesk trial?

No, Credit Card details are not required for the Freshdesk trial.

Does Freshdesk offer an API?

No, Freshdesk does not offer an API.

Which other apps can Freshdesk integrate with?

No integration information available.

What different languages does Freshdesk support?

No language support information available.

What deployment options does Freshdesk support?

No deployment options available.

Does Freshdesk support mobile devices?

No mobile device support information available.

Freshdesk Reviews 2024: Pricing & Features

Freshdesk Overview

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like knowledge bases and forums, empower customers to find solutions independently. Collaborative features enable agents to share information and work together effectively. The software provides detailed analytics and reporting to track performance and customer satisfaction. Customizable, Freshdesk can be tailored to fit specific business needs. Its user-friendly interface makes it accessible for teams of all sizes, aiming to simplify customer support operations.

Freshdesk screenshot & Video

Contact Details

Freshworks
2011
United States
1000+

Support

24x7 Support
Email
Phone
Chat
Knowledge Base

Training

Webinar
Documentation

Licensing & Deployment

Proprietary
Cloud Hosted
Web-Based
iPhone
Android

Typical Customers

Self-Employed
Small-Business
Midsize-Business
Large-Enterprise-Business

Language Supported

English

Industries

Banking, Financial Services, Higher Education, Insurance, Managed Service Provider (MSP), Pharmaceuticals, Professional Training

Freshdesk Features

Email Management Software

Email Tracking
Contact Management
Auto-Responders
Signature Management
Spam Blocker
Email Marketing
Customer Segmentation
Alerts/Notifications
Email Monitoring
Chat/Messaging
Routing
Canned Responses
Whitelisting/Blacklisting
Search/Filter
Drag & Drop
Campaign Management
Shared Inboxes
Inbox Management
Response Management
Email Templates
Queue Management
Email Distribution
Collaboration Tools
Prioritization

Knowledge Management Software

Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management

Complaint Management Software

Routing
Multi-Channel Communication
Case Management
Issue Tracking
Activity Dashboard
Email Templates
Prioritization
Customer Service Analytics
Forms Management
Knowledge Base Management
Access Controls/Permissions
Feedback Management
Chat/Messaging
Real Time Notifications
Customer Complaint Tracking
Self Service Portal
Social Media Integration
Support Ticket Management
Interaction Tracking
Survey/Poll Management
Email Management
Alerts/Escalation
Live Chat
Collaboration Tools
Canned Responses
SLA Management

Customer Service Software

Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management

Help Desk Software

Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control

Live Chat Software

Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback

Customer Engagement Software

Churn Management
Engagement Tracking
Email Management
Social Media Integration
CRM
Multi-Language
Real Time Analytics
Campaign Management
Content Management
Event Triggered Actions
Feedback Management
Multi-Channel Communication
Customer Database
Surveys & Feedback
Customer Experience Management
Communication Management
Live Chat
Customer Segmentation
Visual Analytics
Customer History
Customer Portal
Sentiment Analysis

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Issue Tracking Software

Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management

Field Service Management Software

Routing
Online Time Clock
Dispatch Management
Service History
Customizable Forms
Contract/License Management
Alerts/Notifications
Payment Collection
Real Time Data
Electronic Signature
Work Order Management
Quotes/Estimates
Scheduling
Billing & Invoicing
Inventory Management
Activity Tracking
CRM
Accounting Integration
Maintenance Scheduling
File Storage
Contact Database
Mobile Access
GPS
Calendar Management

Freshdesk Pricing

Pricing Type

Per User

Preferred Currency

USD ($)

Free Trial

14 Days

Free Version

Payment Frequency

Annual Subscription
Monthly Payment

Pricing Page

Plans & Packages

Growth

$15 Per Month

Freshdesk FAQ's

Yes, Freshdesk offers a free version.

Yes, Freshdesk offers a free trial.

No, Credit Card details are not required for the Freshdesk trial.

Freshdesk offers the following pricing plans & packages:

Starting Plan:

$15 Per Month

Freshdesk supports the following payment frequencies:
- Annual Subscription , Monthly Payment

No, Freshdesk does not offer an API.

Freshdesk offers support with the following options:
- 27x7 Support , Email , Phone , Chat , Knowledge Base

Freshdesk offers training with the following options:
- Webinar , Documentation

Following are the typical users of the Freshdesk:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Freshdesk supports the following deployment:
- Cloud Hosted

Freshdesk supports the following mobile devices:
- Web-Based , iPhone , Android

Freshdesk