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Best Help Desk Software for Small Businesses
The robust era of technology avails intelligent services in the market to boost your business doesn't matter the company's size, and each business requires intelligent moves to grow well. Small business involves help desk software to enhance customer support quality and enhance the industry from small to large scale. Being tech solutions, it permits generating tickets as per the customer request, tracking, and resolving them in the timeline. Help desk systems are a platform with various functions that offer a self-service portal. By using solutions such as the AI-based chatbot, customers can save valuable time and get all the answers to their questions instead of being rerouted constantly. Through cloud-based solutions, a small business may eliminate challenges such as unproductivity, delays in response, and duplication due to a lack of visibility. With this, you will also get workflow guidance to the employee with more accessibility toward effective results, reduced workload, and improved IT network security. If you are planning for any help desk support following is a list of the best customer service software available in the market.
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Software
List of Best Help Desk Software for Small Businesses
HubSpot Service Hub
Customer Service Software for Small to Enterprise Businesses
HubSpot Service Hub is a customer service software designed to improve client interactions. It offers features like ticketing, which organizes customer issues into a manageable flow. The tool includes a knowledge base that helps customers find answers themselves, reducing support load. Live chat and conversational bots are available for real-time assistance. The feedback system gathers customer ... read more about HubSpot Service Hub
7 Days
$800 Per month
United States
Zendesk Suite
Customer Service Software to Create a Great Experience
Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-... read more about Zendesk Suite
Available
$55 Per month
United States
Salesforce Service Cloud
Top Customer Service & Support Software Solutions
Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered ... read more about Salesforce Service Cloud
30 Days
$25 Per month
United States
Jira Service Management
A new take on ITSM software
Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, ... read more about Jira Service Management
30 Days
$17.65 Per month
Australia
Zoho Desk
Top Rated Customer Service Help Desk Software
Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... read more about Zoho Desk
15 Days
$14 Per month
British Indian Ocean Territory
Spiceworks Cloud Help Desk
Cloud Based Help Desk Software
Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ... read more about Spiceworks Cloud Help Desk
NA
Free
United States
SolarWinds Service Desk
A cloud-based and AI-powered IT service management (ITSM) platform.
SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... read more about SolarWinds Service Desk
30 Days
Contact Vendor
United States
ServiceNow Customer Service Management
Customer Service Management (CSM)
ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ... read more about ServiceNow Customer Service Management
7 Days
Contact Vendor
United States
Freshdesk
Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.
Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like ... read more about Freshdesk
14 Days
$15 Per month
United States
Help Scout
Shared Inbox, Help Center, & Live Chat Software
Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to ... read more about Help Scout
Available
$20 Per month
United States
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, ... read more about ManageEngine ServiceDesk Plus
Available
Contact Vendor
United States
LiveChat
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
LiveChat is an online customer service software renowned for its efficiency and ease of use. Primarily, it offers a live chat system that businesses can integrate into their websites, allowing for real-time communication with visitors. This feature is highly customizable, enabling companies to tailor the chat experience to fit their brand and customer needs. Beyond simple messaging, LiveChat ... read more about LiveChat
14 Days
$20 Per month
Poland
Intercom
The only AI customer service solution you need
Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on ... read more about Intercom
14 Days
$39 Per month
United States
Kayako
Help Desk Software For Personal And Connected Customer Service.
Kayako is a versatile customer service software that excels in providing a unified customer support experience. Its standout feature is the integration of multiple support channels, including email, live chat, and social media, into a single platform. This allows teams to track and manage customer interactions more effectively. The software's user-friendly interface and customizable dashboards ... read more about Kayako
14 Days
Contact Vendor
United States
Jitbit Helpdesk
Affordable, fast, lightweight and good-looking helpdesk ticketing system.
Jitbit Helpdesk is a user-friendly and efficient ticketing system designed for businesses seeking to improve their customer support. The software's core feature is its streamlined ticket management, which organizes customer inquiries from emails, chats, and other channels into a centralized system for easy tracking and resolution. Jitbit Helpdesk offers robust automation capabilities, enabling the... read more about Jitbit Helpdesk
Available
$29 Per month
United Kingdom
Groove
#1 Top Rated Help Desk Software
Groove is a user-friendly software designed to streamline customer support and make it more efficient. It's perfect for small and medium businesses looking to manage their customer service queries in an organized way. With Groove, you can easily track and respond to customer emails, social media messages, and other inquiries all in one place. This helps in providing prompt and personalized ... read more about Groove
Available
$16 Per month
United States
Teamwork Desk
A ticketing system designed to easily manage customer queries, saving you time and money.
Teamwork Desk is a customer support software that excels in streamlining communication and improving team collaboration. Its central feature is the shared inbox, which allows teams to manage and respond to customer emails collectively, ensuring no query is overlooked. This tool integrates seamlessly with Teamwork's project management software, providing a holistic approach to customer service and ... read more about Teamwork Desk
30 Days
$8.50 Per month
Ireland
Tidio
Accelerate Your Growth With #1 AI Customer Service
Tidio is a chatbot and live chat software designed to enhance customer communication. It allows easy integration with websites, offering both automated chatbot services and options for live chat support. Key features include customizable chatbots that can handle common queries, saving time for customer service teams. Tidio also offers a real-time visitor list, providing insights into customer ... read more about Tidio
7 Days
$29 Per month
United States
Front
The efficiency of a help desk with the familiarity of email.
Front is a customer communication platform that centralizes email, social media, and other messaging into a single, streamlined inbox. It allows teams to collaborate effectively on customer communications by assigning, sharing, and discussing messages without switching between tools. Front's features include shared inboxes to ensure transparency and prevent duplicated efforts, and personalized ... read more about Front
7 Days
$19 Per month
United States
HappyFox Help Desk
Optimize Your Workflow with Advanced Help Desk Management Software
HappyFox Help Desk is a cloud-based customer support software designed to simplify ticketing and helpdesk operations. It centralizes customer requests from various channels, including email, chat, and social media, into a unified ticketing system. HappyFox offers automated ticket sorting and assignment, which streamlines workflow and improves response time. The platform includes a self-service ... read more about HappyFox Help Desk
7 Days
$29 Per month
United States
Hiver
World's 1st Gmail-based Helpdesk
Hiver is a unique email management software designed primarily for Google Workspace users, focusing on streamlining Gmail for teams. It transforms Gmail into a collaborative hub, enabling teams to manage shared inboxes like support@ or sales@ without leaving their email interface. Hiver allows for efficient email delegation, status tracking, and seamless internal team communication, all within the... read more about Hiver
7 Days
$19 Per month
United States
LiveAgent
Simple Customer Support Software for Teams
LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... read more about LiveAgent
30 Days
$9 Per month
Slovakia
LogMeIn Rescue
Remote IT support software as tough as you are
LogMeIn Rescue is a powerful remote IT support software designed to provide instant, secure, and trouble-free connections to devices anywhere in the world. Its strength lies in its ability to quickly and remotely diagnose and solve issues on various devices like computers, smartphones, and tablets. This makes it invaluable for support teams. A key feature is its intuitive interface that simplifies... read more about LogMeIn Rescue
14 Days
$108.25 Per month
United States
OTRS
Software Solutions for Customer Service, ITSM, ISMS and Cyber Defense
OTRS, an abbreviation for Open-source Ticket Request System, is a versatile and powerful service management software tailored for efficient communication and task management. Its open-source nature allows extensive customization, making it adaptable to diverse business needs. The core feature of OTRS is its ticketing system, which efficiently organizes and tracks customer inquiries and internal ... read more about OTRS
14 Days
Contact Vendor
Germany
SysAid
The Next-Gen ITSM Platform
SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication ... read more about SysAid
30 Days
Contact Vendor
Israel