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Best Help Desk Software for MSPs
Managed service provider (MSP) help desk portal specialized in outsourcing and delivering IT solutions and services relevant to infrastructure, security, networking, IT assets, tickets, accounts, incident management, and applications. MSP help desk solutions aim to provide robust features to clients experiencing IT problems at the client's convenience, such as remotely, on the premises, or through a communication channel. Additionally, Its ticketing system is the backbone of the business. It is designed to track user complaints, take requests, raise issues, and escalate them to the technicians as per the priority & urgency of matters to get faster results. Many businesses convert their process into these vital services to handle all IT-relevant issues under one roof. In the modern generation, MSP has upgraded with some features per business needs, such as staffing management, HR activities, workforce management, and customer and vendor management. You can find some leading options here if you are looking for the top MSP help desk software. Please take a look.
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Software
List of Best Help Desk Software for MSPs
Zendesk Suite
Customer Service Software to Create a Great Experience
Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-... read more about Zendesk Suite
Available
$55 Per month
United States
Zoho Desk
Top Rated Customer Service Help Desk Software
Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... read more about Zoho Desk
15 Days
$14 Per month
British Indian Ocean Territory
Freshdesk
Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.
Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like ... read more about Freshdesk
14 Days
$15 Per month
United States
Intercom
The only AI customer service solution you need
Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on ... read more about Intercom
14 Days
$39 Per month
United States
Jitbit Helpdesk
Affordable, fast, lightweight and good-looking helpdesk ticketing system.
Jitbit Helpdesk is a user-friendly and efficient ticketing system designed for businesses seeking to improve their customer support. The software's core feature is its streamlined ticket management, which organizes customer inquiries from emails, chats, and other channels into a centralized system for easy tracking and resolution. Jitbit Helpdesk offers robust automation capabilities, enabling the... read more about Jitbit Helpdesk
Available
$29 Per month
United Kingdom
ConnectWise PSA
Maximize revenue predictability with powerful MSP PSA software.
ConnectWise PSA is a robust Professional Services Automation software tailored for technology service providers. Its strength lies in centralizing business operations, streamlining processes from sales to service delivery. Key features include an integrated ticketing system, enhancing issue resolution efficiency, and a comprehensive project management tool, ensuring timely project completion. ... read more about ConnectWise PSA
NA
Contact Vendor
United States
N
N‑able MSP Manager
Ticketing and billing software to boost your growth
N-able MSP Manager is a specialized software designed for managed service providers (MSPs), focusing on streamlining IT service management. Its standout feature is the intuitive ticketing system that efficiently organizes and tracks customer service requests, ensuring timely resolutions. The software integrates seamlessly with various monitoring and management tools, providing MSPs with a ... read more about N‑able MSP Manager
15 Days
Contact Vendor
United States
LiveAgent
Simple Customer Support Software for Teams
LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... read more about LiveAgent
30 Days
$9 Per month
Slovakia
SysAid
The Next-Gen ITSM Platform
SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication ... read more about SysAid
30 Days
Contact Vendor
Israel
ITarian
IT Management Platform for MSPs & Businesses
ITarian Helpdesk is a robust IT management platform, tailored for Managed Service Providers (MSPs) and businesses. Its key strength lies in simplifying IT support and management through a centralized system. The software features an advanced ticketing system that efficiently organizes and prioritizes IT issues, ensuring prompt resolution. ITarian's remote monitoring and management capabilities ... read more about ITarian
NA
Contact Vendor
United States
ProProfs Help Desk
Help Desk & Support Ticketing for Customer Delight
ProProfs Help Desk is a cloud-based ticketing system designed to streamline customer support processes. It centralizes customer inquiries from various channels, such as email and chat, into a single platform for easier management. The system features shared inboxes, allowing multiple team members to access and respond to customer queries efficiently. ProProfs Help Desk includes a knowledge base ... read more about ProProfs Help Desk
Available
$19.99 Per month
United States
OneDesk
Powerful helpdesk, project management, & PSA software in a single app.
OneDesk is a versatile and comprehensive software that combines project management and helpdesk support into one unified platform. This integration is its key feature, allowing businesses to seamlessly manage customer support tickets and track project progress simultaneously. OneDesk's multifaceted approach ensures that customer feedback directly informs product development. It offers robust ... read more about OneDesk
Available
$11.99 Per month
Canada