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Best Customer Self-Service Portals
Presently, the sky is the limit for technology, and its features are constantly being upgraded. Companies are embracing various ways to improve customer service processes to boost customer experiences. Among the upgraded features, such as the ticketing system, collaboration, automation, and field service management, the self-service portal has proven to be the most popular choice for customers. It is a cloud-based system that is accessible to the user to save time and effort. The customer can save time by getting basic solutions through an AI chatbot rather than interacting with an agent. Any business can grow by providing such services to customers. As a result, the workload gets reduced, and agents can pay attention to more complex issues. Any company can save time and money while fulfilling customer expectations. Here is the list of the best customer self-service portal tools.
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Software
List of Best Customer Self-Service Portals
HubSpot Service Hub
Customer Service Software for Small to Enterprise Businesses
HubSpot Service Hub is a customer service software designed to improve client interactions. It offers features like ticketing, which organizes customer issues into a manageable flow. The tool includes a knowledge base that helps customers find answers themselves, reducing support load. Live chat and conversational bots are available for real-time assistance. The feedback system gathers customer ... read more about HubSpot Service Hub
7 Days
$800 Per month
United States
Zendesk Suite
Customer Service Software to Create a Great Experience
Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-... read more about Zendesk Suite
Available
$55 Per month
United States
Salesforce Service Cloud
Top Customer Service & Support Software Solutions
Salesforce Service Cloud is a customer service application that combines various support features into one platform. It offers a comprehensive ticketing system that handles customer inquiries from multiple channels, like email, phone, and social media. The platform includes a knowledge base for self-service support, allowing customers to find answers quickly. Live agent chat and AI-powered ... read more about Salesforce Service Cloud
30 Days
$25 Per month
United States
SAP Service Cloud
CRM Service and Support Software
SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it easier to manage and respond to queries efficiently. Key features include automation of routine tasks, insightful ... read more about SAP Service Cloud
7 Days
Contact Vendor
United States
Zoho Desk
Top Rated Customer Service Help Desk Software
Zoho Desk is a customer service software designed to help businesses manage customer support activities efficiently. It offers a range of features including a ticketing system, which organizes customer inquiries from various channels into a single interface for easier tracking and response. The software also includes a help center, allowing customers to find answers on their own through knowledge ... read more about Zoho Desk
15 Days
$14 Per month
British Indian Ocean Territory
ServiceNow Customer Service Management
Customer Service Management (CSM)
ServiceNow Customer Service Management is a dynamic software designed to revolutionize how businesses handle customer service. Ideal for companies of all sizes, it centralizes customer requests and inquiries from various channels into a single, easy-to-navigate platform. This feature ensures quick and effective responses, boosting customer satisfaction. The software excels in automating routine ... read more about ServiceNow Customer Service Management
7 Days
Contact Vendor
United States
Freshservice
Modernize your service management instantly
Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform provides a user-friendly interface so users can easily navigate and access the tool. Freshservice offers customizable ... read more about Freshservice
NA
Contact Vendor
United States
Helpshift
In-App Mobile-First Customer Service Platform
Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift ... read more about Helpshift
30 Days
$150 Per month
United States
Help Scout
Shared Inbox, Help Center, & Live Chat Software
Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to ... read more about Help Scout
Available
$20 Per month
United States
Intercom
The only AI customer service solution you need
Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on ... read more about Intercom
14 Days
$39 Per month
United States
Sugar Serve
Customer Service Software & Support Automation Platform
Sugar Serve is a customer service software designed to streamline and enhance the support process for businesses. It focuses on providing exceptional customer experiences through efficient service management. The software includes a powerful ticketing system that helps organize and prioritize customer inquiries, ensuring timely and effective responses. Sugar Serve also features an intuitive user ... read more about Sugar Serve
7 Days
$80 Per month
United States
Tidio
Accelerate Your Growth With #1 AI Customer Service
Tidio is a chatbot and live chat software designed to enhance customer communication. It allows easy integration with websites, offering both automated chatbot services and options for live chat support. Key features include customizable chatbots that can handle common queries, saving time for customer service teams. Tidio also offers a real-time visitor list, providing insights into customer ... read more about Tidio
7 Days
$29 Per month
United States
LiveAgent
Simple Customer Support Software for Teams
LiveAgent is a comprehensive customer support software designed to enhance customer service experiences. It offers a multi-channel helpdesk solution, integrating emails, live chat, social media, and phone calls into a single platform. Key features include ticket management, which organizes customer inquiries from various channels into a unified inbox. Live chat support allows real-time interaction... read more about LiveAgent
30 Days
$9 Per month
Slovakia
Helpjuice
Knowledge Base Software That Supercharges Your Team & Customers
Helpjuice stands out as a specialized knowledge base software developed to streamline information management and accessibility for companies. Its intuitive platform allows for easy creation and organization of content, making it a breeze for teams to compile and share knowledge. A standout feature is its powerful search engine, ensuring users find the right information swiftly. Helpjuice also ... read more about Helpjuice
14 Days
$120 Per month
United States
R
Re:amaze
Re:amaze is an integrated customer service, live chat, and helpdesk platform for online businesses.
Re:amaze is a sophisticated customer service and engagement software designed to streamline communication between businesses and their customers. Its standout feature is the integration of various communication channels like email, live chat, social media, and SMS into a single platform, allowing for efficient management of customer interactions. Re:amaze offers a live chat tool, which not only ... read more about Re:amaze
14 Days
$29 Per month
United States
TeamSupport
Explore ticketing and live chat solutions that simplify workflows, improve customer satisfaction, and make agents' lives easier.
TeamSupport is a customer support software designed to help businesses manage client interactions and support tickets more effectively. It enables teams to collaborate on resolving customer issues by providing a shared view of customer data and interactions. Key features include ticket management, which organizes and prioritizes customer inquiries, and a knowledge base that helps customers find ... read more about TeamSupport
7 Days
$29 Per month
United States
Kustomer
The AI-Powered Customer Service CRM Platform
Kustomer is a cloud-based customer service platform renowned for its innovative approach to handling customer interactions. Unlike traditional customer support systems that manage queries as separate tickets, Kustomer views and treats all interactions with a customer as part of a single, continuous conversation. This holistic approach ensures a more personalized and context-rich customer ... read more about Kustomer
7 Days
$89 Per month
United States
Gladly
Easiest-To-Use Customer Service Platform
Gladly is a customer service platform designed to centralize and simplify customer interactions. It uniquely focuses on customer-centric communication rather than ticket numbers. This platform allows agents to interact with customers across multiple channels like email, text, voice, and social media from a single interface. Gladly's standout feature is its ability to maintain a continuous ... read more about Gladly
7 Days
$180 Per month
United States
Document360
AI-Powered Knowledge Base Software
Document360 is a powerful knowledge management system tailor-made for creating, managing, and publishing a knowledge base effortlessly. Its user-friendly interface enables even non-technical users to create comprehensive documentation, making it ideal for businesses of any size. Key features include category management for organizing content, a robust search function for quick information ... read more about Document360
14 Days
$149 Per month
United Kingdom
Gorgias
Customer Service Made Easy for Online Stores
Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gorgias enables automated responses to common questions, enhancing efficiency in handling customer inquiries. The platform ... read more about Gorgias
Available
$10 Per month
United States
Vitaminise
Customer Engagement Software for Insurance
Vitaminise is a next-gen CX automation software consisting of five products developed by DICEUS for insurance companies. It is suitable for insurance companies with multiple insurance products, including health, car, and P&C insurance. Vitaminise helps insurers increase customer engagement and automate policy purchase and claim submission processes by implementing a Mobile App, Chatbot, and ... read more about Vitaminise
7 Days
Contact Vendor
United States