No buyer guide found.
Best Customer Feedback Software
Each business has a niche market, but everyone needs to get to the top. You may get criticism or praise as customer feedback for your services or the products you manufacture. Customer feedback software is designed to gather real-time customer feedback data. Furthermore, customer feedback tools aim to analyze inputs and help gain customer-centric insights to identify obstacles and overcome them. With the help of customer feedback software, any business can understand customer perception and measure the quality of products and services from the customer's point of view. It drives businesses to nurture customer retention and win customer loyalty by analyzing feedback. Additionally, customer feedback software contains robust features, such as a user-friendly interface, customization, extensible integrations, contact management, net promoter score, robust security, and pre-defined templates. The list of the best customer feedback systems is given below.
All
Software
List of Best Customer Feedback Software
Google Forms
Easily create and share online forms and surveys, and analyze responses in real-time.
Google Forms is a user-friendly online tool for creating surveys, quizzes, and forms. With a simple interface, it allows users to drag and drop questions in a variety of formats like multiple choice, checkboxes, and short answers. Its intuitive design makes it easy to customize forms with images and videos for a personalized touch. Real-time response collection and automatic data organization in ... read more about Google Forms
7 Days
$$12 Per month
United States
SurveyMonkey
The World’s Most Popular Free Online Survey Tool
SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonkey offers templates and question banks to simplify survey creation. The platform also supports custom branding, enabling ... read more about SurveyMonkey
Available
$75 Per month
United States
HubSpot Service Hub
Customer Service Software for Small to Enterprise Businesses
HubSpot Service Hub is a customer service software designed to improve client interactions. It offers features like ticketing, which organizes customer issues into a manageable flow. The tool includes a knowledge base that helps customers find answers themselves, reducing support load. Live chat and conversational bots are available for real-time assistance. The feedback system gathers customer ... read more about HubSpot Service Hub
7 Days
$800 Per month
United States
Typeform
People-Friendly Forms and Surveys
Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher response rates. Typeform offers a variety of question types, from simple multiple-choice to complex logic jumps, making it ... read more about Typeform
Available
$25 Per month
United States
Jotform
Free Online Form Builder & Form Creator
Jotform is a versatile online form builder designed for creating and managing forms for various purposes, including registrations, surveys, and order forms. It stands out for its user-friendly drag-and-drop interface, making form creation accessible to everyone. Jotform offers a wide range of customizable templates, allowing users to quickly start with a design that suits their needs. It supports ... read more about Jotform
Available
$$34 Per month
United States
Zoho Survey
Create online surveys and questionnaires for free
Zoho Survey is a versatile online survey creation tool designed to cater to various data collection needs. It offers a rich library of customizable templates and an intuitive drag-and-drop interface, making survey design both easy and efficient. Users can craft surveys with a wide range of question types, including multiple-choice, matrix, and slider options. Zoho Survey's standout feature is its ... read more about Zoho Survey
7 Days
$$25 Per month
India
Hotjar
Website Heatmaps & Behavior Analytics Tools
Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, showing real user journeys and experiences. This helps identify usability issues and areas for improvement. Surveys and ... read more about Hotjar
15 Days
$32 Per month
United States
Formstack
Capture data, generate documents, and collect digital signatures with easy-to-use workflow automation software.
Formstack is a versatile software that simplifies data collection and workflow automation. Its drag-and-drop form builder makes creating forms and surveys a breeze, even for those with no coding experience. What sets Formstack apart is its robust integration capabilities, allowing you to connect with popular apps and streamline your processes. With advanced features like conditional logic and ... read more about Formstack
NA
Contact Vendor
United States
QuestionPro Survey Software
Free Survey Software used by the Best Companies
QuestionPro Survey Software is a versatile tool developed to simplify your survey and research needs. Its user-friendly interface allows you to create custom surveys with ease, making it simple to gather valuable insights from your target audience. One standout feature is its extensive library of survey templates, covering a wide range of topics and industries, which can save you time and effort. ... read more about QuestionPro Survey Software
NA
Contact Vendor
United States
Alchemer
Enterprise Online Survey Software & Tools
Alchemer Survey, formerly known as SurveyGizmo, is a versatile and user-friendly tool for creating surveys and collecting data. This software stands out for its ability to tailor surveys to fit any need, whether for customer feedback, market research, or employee engagement. Alchemer Survey offers a range of question types, from multiple-choice to open-ended responses, making it easy to gather ... read more about Alchemer
Available
$315 Per year
United States
Intercom
The only AI customer service solution you need
Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on ... read more about Intercom
14 Days
$39 Per month
United States
GetFeedback
Excel at customer experience in a world of change
GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. GetFeedback integrates seamlessly with Salesforce, enabling ... read more about GetFeedback
Available
Contact Vendor
United States
Sogolytics
The most comprehensive online survey tool and experience management platform
Sogolytics, formerly known as SoGoSurvey, is a comprehensive survey tool designed to facilitate data collection and analysis for businesses and researchers. It offers a range of survey types, including customer feedback, employee engagement, and market research. The platform is user-friendly, with drag-and-drop survey creation and a variety of customizable templates. Sogolytics provides robust ... read more about Sogolytics
Available
$25 Per month
United States
Qualaroo
User Research & Customer Feedback Software
Qualaroo is a user feedback and survey tool designed to help businesses gain insights directly from their customers. It features targeted surveys which can be displayed on websites, mobile apps, or via link sharing. These surveys are customizable, allowing for varied question types and branding options. Qualaroo's nudge technology enables you to ask the right questions at the right time, ensuring ... read more about Qualaroo
Available
$19.99 Per month
United States
Pendo
Product Experience and Digital Adoption Solutions
Pendo is a versatile software platform designed to enhance user experience and product engagement for digital products and applications. Its core functionality revolves around in-app analytics, user feedback, and guided tours. Pendo captures detailed user behavior data within apps, providing insights into how features are used and where users encounter issues. This data helps businesses optimize ... read more about Pendo
7 Days
$3500 Per year
United States
Canny
Customer Feedback Management Software and Tools
Canny is a focused and user-friendly feedback management software primarily designed for product teams to track user suggestions and issues. Its standout feature is the ability to create and manage feedback boards, where users can submit, vote, and comment on ideas. This interactive approach facilitates community-driven product development. Canny excels in its simplicity, offering an intuitive ... read more about Canny
Available
$79 Per month
Canada
SurveySparrow
Unified CX platform to grow your brand
SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop functionalities making survey creation simple. It features a variety of question types and customizable templates, ... read more about SurveySparrow
14 Days
Contact Vendor
United States
Survicate
Effortless Survey Software
Survicate is a user-friendly online survey tool designed for gathering customer feedback and insights. It offers a variety of survey types, including website, email, and mobile surveys, which are easy to create and customize. Key features include a range of question types, like multiple-choice and Likert scales, and the ability to add logic to surveys for more relevant questioning. Survicate ... read more about Survicate
NA
Contact Vendor
Poland
Wootric
Customer Experience Management and Customer Feedback Platform
Wootric is a customer feedback and experience management platform designed to help businesses improve customer satisfaction. It focuses on collecting and analyzing customer feedback through Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) surveys. Wootric's real-time analytics engine interprets survey responses, providing insights into customer sentiment and ... read more about Wootric
7 Days
Contact Vendor
United States
AskNicely
Best Customer Experience Software
AskNicely is a customer feedback software that centers on the Net Promoter Score (NPS) methodology. It automates the collection of customer feedback using personalized, mobile-friendly surveys. The platform offers real-time customer insights, enabling businesses to respond swiftly to feedback. One of its key features is the ability to integrate with other business tools, enhancing data analysis ... read more about AskNicely
7 Days
Contact Vendor
United States
Zonka Feedback
Customer Feedback & Experience Management
Zonka Feedback is a versatile feedback and survey tool that helps businesses gather and analyze customer insights. It enables the creation of customized surveys for different touchpoints, including in-person, email, and website interactions. The tool offers a range of question types, from simple star ratings to detailed text responses, catering to diverse feedback needs. Zonka Feedback also ... read more about Zonka Feedback
14 Days
$49 Per month
India
Chisel
The #1 Agile Product Management Software
Chisel is a specialized software tool designed primarily for product managers, focusing on optimizing product strategy and roadmap execution. Its unique selling point is its ability to align product goals with market needs, ensuring that product development is both strategic and customer-centric. Chisel offers a suite of tools for creating and managing detailed product roadmaps, facilitating clear... read more about Chisel
Available
$49 Per month
United States
ProProfs Survey Maker
Create engaging surveys with our free online survey maker and unlock the power of data-driven decision making.
ProProfs Survey Maker is a user-friendly software developed to simplify the survey creation process. With its intuitive interface, you can easily build custom surveys and gather valuable insights from your audience. One of its standout features is the vast library of survey templates, covering various topics and industries, which can save you time and effort. The software offers robust reporting ... read more about ProProfs Survey Maker
NA
Contact Vendor
United States
BOTSHOT
Streamline Hotel Management with 'Hotel in a Box' an all-in-one solution featuring PMS, revenue management, channel manager, and more.
BOTSHOT, a cutting-edge hotel management solution, goes beyond the competition. Elevate your hotel business with our comprehensive suite, seamlessly integrating operations, distribution, and guest engagement. From Cloud-based PMS to Automated Revenue Management, BOTSHOT is the all-in-one solution you've been waiting for. Join the future of hospitality management. 14 Days Free Trial - Book a demo ... read more about BOTSHOT
14 Days
Contact Vendor
Australia
WebMaxy WhatsApp Commerce
Boost your Sales 3X with WhatsApp Commerce
WhatsApp Campaigns Increase WhatsApp Campaign ROI with AI Assistant Craft personalized WhatsApp marketing campaigns to acquire new customers and drive up to 3X ROI. Use our Advanced WhatsApp Campaign Tools to create unique messages that resonate with your audience, leading to higher engagement and conversions. Give our assistant, driven by AI, a chance to recommend the finest WhatsApp ... read more about WebMaxy WhatsApp Commerce
NA
Contact Vendor
India