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Intercom

The only AI customer service solution you need

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Intercom Overview

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on customer behavior, making interactions feel more human and less robotic. It's not just for chatting, though. Intercom also includes features for sending targeted emails and creating automated workflows to guide customers through their journey. Imagine a toolbox that helps businesses not only talk to customers but also understand them better, enhancing customer support and sales efforts.

Intercom screenshot & Video

Contact Details

  • Intercom
  • 2011
  • United States
  • 101-500

Support

  • Email
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English

Industries

Accounting, Apparel & Fashion, E-commerce, Education Management, Financial Services, Hospital & Health Care, Managed Service Provider (MSP), Manufacturing, Wholesale

Intercom Features

  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Drip Campaigns
  • Customizable CTAs
  • Email Marketing
  • Engagement Tracking
  • Customizable Forms
  • ROI Tracking
  • Website Visitor Tracking
  • Lead Capture
  • Marketing Calendar
  • Dynamic Content
  • Event Triggered Actions
  • SMS Marketing
  • AB Testing
  • Lead Qualification
  • Data Import/Export
  • Conversion Tracking
  • Social Marketing
  • Landing Pages
  • Template Management
  • Segmentation
  • Campaign Analytics
  • Lead Generation
  • Multi-Channel Communication
  • Sales Analytics
  • Lead Management
  • Multi-Campaign
  • Multi-Channel Marketing
  • Marketing Automation
  • Campaign Management
  • CRM
  • Pipeline Management
  • Lead Qualification
  • Contact Management
  • Email Marketing
  • Web Forms
  • Lead Capture
  • Contact Database
  • CRM
  • Activity Tracking
  • Event Triggered Actions
  • Campaign Planning
  • Lead Segmentation
  • Lead Management
  • Customer Segmentation
  • Chat/Messaging
  • Prospecting Tools
  • Campaign Management
  • Engagement Tracking
  • Auto-Responders
  • Social Media Integration
  • Conversion Tracking
  • Multi-Channel Marketing
  • Lead Nurturing
  • Email Management
  • Campaign Analytics
  • Drip Campaigns
  • Landing Pages
  • Multi-Campaign
  • Lead Verification
  • Forms Management
  • Lead Scoring
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback
  • Churn Management
  • Engagement Tracking
  • Email Management
  • Social Media Integration
  • CRM
  • Multi-Language
  • Real Time Analytics
  • Campaign Management
  • Content Management
  • Event Triggered Actions
  • Feedback Management
  • Multi-Channel Communication
  • Customer Database
  • Surveys & Feedback
  • Customer Experience Management
  • Communication Management
  • Live Chat
  • Customer Segmentation
  • Visual Analytics
  • Customer History
  • Customer Portal
  • Sentiment Analysis

Intercom Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • 14 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment
Pricing Page   Trail Page  

Plans & Packages

Essentials

$39 Per Month

Intercom FAQ's

  • No, Intercom does not offer a free version.

  • Yes, Intercom offers a free trial.

  • No, Credit Card details are not required for the Intercom trial.

  • Intercom offers the following pricing plans & packages:

    Starting Plan:

    $39 Per Month

  • Intercom supports the following payment frequencies:

    • Monthly Payment

  • Yes, Intercom offers an API.

  • Intercom offers support with the following options:
    • Email , Chat , Knowledge Base

  • Intercom offers training with the following options:
    • Webinar , Documentation

  • Intercom supports the following languages:
    • Arabic , Chinese (Simplified) , Chinese (Traditional) , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Indonesian , Italian , Japanese , Korean , Norwegian (Bokmal) , Portuguese , Russian , Spanish , Swedish , Turkish

  • Following are the typical users of the Intercom:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • Intercom supports the following deployment:
    • Cloud Hosted

  • Intercom supports the following mobile devices:
    • Web-Based , iPhone , Android