There are millions of unemployed individuals looking for jobs daily around the world. According to the Bureau of Labor Statistics (U.S. Department of Labor), there were around 6.4 million unemployed persons in the United States in August 2023.
In other words,
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Picture this. You run an established business with a string of regular interactions with customers. These interactions also include a growing number of inquiries and support requests for your products/services. Though you have a dedicated customer service department to assist
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Pull out your thinking hat and tell us what names come to your mind when we say healthcare, social media, finance, or Fintech. There’s a good possibility you might be naming businesses that started small and grew exponentially.
Instagram, Zerodha, Facebook,
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You must have come across the word “help desk” at least once if you have used a tech product: a software system or a web/mobile application.
You must have used a help desk, too, either as an employee or a customer.
But
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Technology has advanced immensely since its inception. The Cloud has replaced floppy drives. Landlines have long gone and made way for 21st-century real-time messenger communication. We can go on and on about how technology has evolved and created a strong
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Whether you’re a big corporation or a start-up, chances are you’re catering to your customers directly or indirectly in one or more ways.
And that either makes your business or breaks it.
It won’t be exaggerating if we say that customer service
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A clear strategy, organic growth, integration of technology, and people retention are the four pillars of a successful business transformation. If your business is led by the people and has technology at its core, you are investing hours in fostering
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Help desk and customer service are often used interchangeably all around the world. However, contrary to popular belief, both are not the same. The help desk and customer service tools are designed to meet distinct requirements and achieve different goals.
There
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